At Global Store, we take pride in offering premium kitchen tools and knives to professional chefs and cooking enthusiasts worldwide. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be unused and in its original condition
  • All original packaging and tags must be intact
  • A proof of purchase must be provided

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective:

  • Used knives or kitchen tools (including Chef’s Knives, Boning Knives, Bread Knives, etc.)
  • Opened or used Kitchen Gadgets & Accessories
  • Personalized or custom-ordered items

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email our returns team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Global Store Returns Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details of item(s) to be returned: – Product Name: – Quantity: – Reason for return: [For exchanges only] I would like to exchange this for: – Product Name: – Quantity: Please advise on the next steps. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and send you:

  • Return authorization number (RMA)
  • Return shipping instructions
  • Return address (4523 Timberbrook Lane, Denver, CO 80202, US)

Step 3: Package and Ship Your Return

Please ensure:

  • All items are securely packaged in their original packaging
  • Include a copy of your order confirmation or packing slip
  • Write the RMA number clearly on the outside of the package

Note: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method
  • Exchanges: Shipped via your preferred shipping method (additional charges may apply)

Refund Information

Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note:

  • Credit card refunds typically appear within 5-10 business days, depending on your bank
  • PayPal refunds are usually processed within 24 hours
  • Original shipping fees are non-refundable (except for defective items)

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may ask you to return the damaged item (we’ll cover return shipping)

International Returns

For customers outside the United States:

  • All return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund original customs duties or taxes

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges:

Email: [email protected]
Phone: [Your Customer Service Number]
Hours: Monday-Friday, 9am-5pm MST

We appreciate your trust in Global Store for your premium kitchen tool needs. Our return policy reflects our commitment to quality and your complete satisfaction.